Outsourcing / Sourcing Management Consultants -- HEI

On the surface, outsourcing, sometimes called sourcing, looks like an ideal solution to a company's cash-flow and production difficulties, but it can have its downside in terms of cost-effectiveness and quality control. Sourcing decisions require finding the right service providers, followed by careful risk assessment and transition planning, considering both tangible and intangible aspects.

HEI is unencumbered by the personal concerns outsourcing generates among a company's staff. We are well positioned to assist with sourcing procurement, evaluating candidate service providers' technologies, services and collateral items for best fit with the client's needs. Our experience, expertise and scrupulous integrity make us well suited to provide clients with a thorough, unbiased, fully independent evaluation, helping the client make an informed outsourcing decision.

Companies considering product or service outsourcing need assurance regarding risks and benefits. Making the right decision is of critical importance. HEI's careful analysis provides details of the value-added aspects, the risks and benefits. We include cost and profitability factors, and assurance that contingencies are accounted for, to mitigate risk. We assess alternatives to outsourcing, including changes in the deployment of in-house resources to achieve a suitable outcome.

If your firm has already outsourced product development, manufacturing, marketing, lead generation or support, HEI's consultants can improve your bottom line with sourcing management: monitoring for high-quality cost-effective results, maintaining product quality, and verifying on-going customer satisfaction. If your customer contact functions are outsourced — call centers, training and service — we provide service provider quality-of-service monitoring and remedial training, ensuring that their staff meet your standards of quality and your customers expectations.

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